Buying second hand designer
Before you buy
We recommend that you fully read the second hand designer clothes item description to determine the condition of the item. If the seller has no feedback on the site, we advise that you ask the seller a question about the items authenticity and ask for any further information that may not be obvious from the photos.
Delivery of your item
All our sellers aim to dispatch items within 48 hours of receiving payment of your order, Monday to Friday. We advise you to obtain a tracking number from the seller so that you can monitor the status of your delivery.
Cancellation and refund (EU customers only)
If you buy an item from a registered Business Seller then the Consumer Protection (Distance Selling) Regulations 2000 shall apply and you may cancel your order for any reason at any time within 7 working days counting from the day after you received the item. If you wish to exercise your right to cancel then you must notify the seller in writing. Upon receipt of your request to cancel an order, the seller should provide you with a returns address.
It is important that when you return an item to a seller that you:
- ensure it is returned within 7 days.
- return it in the same condition as that in which you received it, with all tags and labels still attached.
- pay for the return of the item yourself.
- package the item carefully, send it by recorded or special delivery and insure it during transit to ensure that it reaches the seller in good condition.
If you have followed the steps above then the seller is obliged to provide you with a full refund of the price of the item within 30 days of cancellation of the order.
If you have not contacted the seller within 7 days then you are deemed to have accepted the item as being in a condition corresponding to the description under which you purchased the item.
If the seller is an individual seller and not a legal business, or if the seller resides outside of the EU, then the Regulations will not apply and you will not be eligible for a refund as outlined above.
For further information please read our Terms and Conditions.