Privacy Policy


1. Privacy Statement


1.1. (“we”/“us”/“our” etc.) is committed to protecting the privacy of your personal data collected as part of your use of (the “Website”).  This Privacy Policy forms part of the Terms and Conditions for use of and access to the Website


1.2. We will always comply with the Data Protection Act 1998 (“DPA”) when dealing with your personal data.  Further details on the DPA can be found at the website for the Information Commissioner ( 


1.2.1. For the purposes of the DPA, we will be the “data controller” of all personal data held in respect of the website.


1.3. As a condition of you accessing the Website, you agree that we may collect, use and store your personal data, as described in this Privacy Policy and elsewhere on the Website.


1.4. We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  However, please note that transmission of information via the internet can never be completely secure and we cannot guarantee the security of your personal data before it is received at the Website.  All such transmission is at your risk.


1.5. We may use your personal data in order to provide you with the best possible customer service as set out in this Privacy Policy, and (with your permission) to keep you updated about our other services and products. 


1.5.1. You may amend your consent at any time by changing the appropriate details on your user account.


1.6. We will never sell your personal data or make it available to any third parties without your prior consent except where required to do so by law or in the event that we sell any part of our business or assets (in which case we may disclose your personal data to the prospective buyer).


1.7. We reserve the right to amend this Privacy Policy from time to time without prior notice.  You are advised to check the Website regularly for any amendments (but note that amendments will not be made retrospectively).


2. What information do we collect and why?


2.1. We need to collect certain personal details when you register with us and use the website in order to facilitate the provision of our service and to maintain our quality standards. These details may include your name, phone number, email address, home address, shipping address, collection address and other similar information. You can amend or update personal or contact information you have entered into the website at any time by logging on to your online account.


2.2. If you contact us, we may keep a record of any correspondence.


2.3. We may collect details of all visits to our site, including but not limited to traffic data, location data, web logs and other communication data.


2.4. Our server logs requests for Website content.  By analysing this information, we can identify which parts of the Website are popular and which are not, helping us to improve the Website. The Website uses these log files to compile non-personal statistical information about matters such as length of stay on the Website, type of pages visited and other general information.  This information is entirely anonymous and cannot identify you personally: we want to know how people in general are using the Website, not what you in particular are doing on the Website.


2.5. We also gather statistical information about sales that may be passed to third parties but this information is entirely anonymous and cannot identify you personally.


2.6. We do not collect or hold credit or debit card details; these are collected and processed securely by our third party payment processing agent in compliance with PCI data security standards.


2.7. Personal data will be held by using appropriate safeguards to maintain its privacy and security.


3. Use of Personal Information


3.1. We may use your personal information:


3.1.1. to process and deliver orders, process payments, and manage your account;


3.1.2. to ensure that the website is correctly displayed on your computer in the most effective manner;


3.1.3. to monitor and improve the provision of the services through the website;


3.1.4. to provide you with information about your use of the website;


3.1.5. to enable us to send you our newsletter and to provide you with information in relation products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;


3.1.6. to provide you with information, promotional material or details of offers from selected third parties which we think may be of interest to you, where you have consented to be contacted for such purposes;


3.1.7. to carry out our obligations arising from any contracts entered into between you and us;


3.1.8. to allow you to participate in interactive features of our service, when you choose to do so; and


3.1.9. to send you notices about our service or any changes to it.


3.2. Sometimes we may ask for your phone number, this may be passed to the courier to assist in delivering or collecting a parcel to you.


3.3. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 


3.4. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.


3.5. We may disclose your information on a confidential basis to our agents, subcontractors, bankers and third-party service providers in connection with the proper provision of services to you. We may also transfer your information to an assignee of the whole or a substantial part of business. Subject to the foregoing, we will not share, trade or sell your information to any company or parties not directly associated with its proper use in accordance with the terms of our service or as described above, except when you give us explicit permission or we are under a legal obligation to do so.


4. Your rights


4.1. Under the terms of the Data Protection Act 1998, you are entitled to ask for a copy of any information we hold about you. If you require a copy of this information, please contact us using the contact details set out below. There will be a charge of £10 to cover our administrative costs.


4.2. If you have previously agreed to us sending you our newsletter or using your personal information for marketing purposes, you may change your mind at any time by changing your preferences in your online account or by contacting us using the details set out below.


5. Links to other websites


5.1. The Website may from time to time contain links to other unrelated websites (including those of our advertisers). This privacy statement does not apply to these websites nor are we responsible for the content and practices of these websites.  In particular, please note that such other sites may also use cookies, and that we have no control over this.


6. Information about cookies


6.1. Like most websites, the Website uses cookies.  These are small files that are sent to your computer, phone or other internet enabled device when you log into this Website.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please note that a cookie only tracks the computer, phone or other internet enabled device that is logging on to the Website: it does not necessarily identify who is using that device. 


7. Contact Information


7.1. If you have any questions about the privacy of data we hold, to “opt-out” of receiving marketing communications from us or to request a copy of information we hold about you, please email us at or write to us at Limited, Pincot Cottages, Pincot Lane, Pitchcombe, Gloucestershire GL6 6LY United Kingdom for the attention of User Support Department.